1. Payment

• Payment must be made by credit/debit card and all charges are in Australian Dollars.  We accept Visa, MasterCard, American Express and debit cards.  Cash payments are not accepted.  
• A valid credit/debit card is required to confirm your booking.
• Card holder must be present at the time of collection unless an authority to collect has been received.
• At the end of the rental period any additional charges incurred must be paid.

1.1. Deposit and Pay Later Bookings

Balance of payment is due in full upon collecting your vehicle.

2. Cancellations

COVID STATE LOCK DOWNS / COVID HOT SPOT DECLARATIONS, causing a change to travel arrangements will receive a full refund no fees or charges.

2.1. Deposit Refunds

• Full refund if cancelled up to 3 days before arrival excluding card fees.
• Deposit amount is not refundable if cancelled within 3 days of arrival. 

2.2. Pay Now / Prepaid Refunds

• Full refund if cancelled up to 3 days before arrival excluding card fees.
• No refund if cancelled within 3 days of arrival.

3. Rental Bond

• When collecting your vehicle a rental bond / holding deposit is required.  The bond amount will be shown at time of booking and printed on your contract.  This will be done as a charge on your nominated credit or debit card.  
• The charge will be refunded at the end of your rental period when the vehicle is returned, inspected and detailed and your booking is finalized.  Note that some financial institutions may take up to 5-10 business days to process and release funds.  We have no control over their timing.

4. Comprehensive Insurance and Damage Excess

All vehicles include fully comprehensive insurance. The Maximum Cover Option is automatically included with every booking — this is not optional and cannot be removed. Your excess (the maximum amount you may be liable to pay in the event of damage or theft) will be clearly shown at the time of booking and printed on your rental agreement.

Even with insurance cover, you are not covered if you are in breach of the rental agreement or if the damage arises under certain conditions, including but not limited to: leaving the scene of an accident, using the wrong fuel, deliberate or reckless damage, or operating the vehicle unlawfully.

Despite your excess amount and damage liability cover, your rental bond may be used to cover minor damage or other costs (e.g. scratches, loss of use, cleaning, admin fees) without making a formal insurance claim.

There is no cover for your personal belongings or any accessories hired with the vehicle (e.g., baby seats).

4.1. Maximum Cover (Included in All Bookings)

This is our highest level of protection and is automatically included in every booking. It reduces your excess to the minimum payable amount:

• Small vehicles: typically $500 (may be reduced to $0 during certain promotions)
• Larger vehicles (e.g., vans, buses): typically between $650 and $1,000

4.2. Windscreen and Tyre Waiver (Included in All Bookings)

This option will cover you against damage to the front windscreen and tyres of your rental vehicle.  Please note the following points in relation to this cover -

• Windscreen damage relates to the FRONT windscreen only and only covers chips, cracks or star breaks in the windscreen.
• Tyre damage only covers punctures, cuts and abrasions that have occurred due to normal driving conditions to any of the four tyres on the vehicle.
• Automatically included for free when taking the Maximum Cover option.

Please refer to our Hire Terms and Conditions and Hire Car Agreement documents above for full details.

5. Roadside Assistance

All vehicles include free RACQ roadside assistance for mechanical faults only.  Unless you take our Roadside Assistance cover, you are not covered for the following events -  

• Tyre changing - help replacing with your space tyre
• Lockout - open your vehicle when keys have been locked inside
• Emergency fuel - Up to 15 litres if you unexpectedly run out of fuel
• Flat battery - jump start your rental vehicle

6. Rental Period

• Your rental period is classed as the time shown on your rental agreement and booking form.  The rate for hire is calculated and displayed for this period only.
• The vehicle must be returned to us by the rental period end date shown on your agreement.  If you require an extensions you must contact us at least 2 hours before the due date and time.  Extensions are subject to availability and not guaranteed.  
• A late fee may apply if you fail to return by the given date and time and we may attempt to recover the vehicle by lawful means.

7. Driver Requirements

• All drivers must be at least 25 years of age.  
• Each driver MUST be registered on the rental agreement at the time of collection of your vehicle.   
• All drivers must hold either an Australian Open Licence, Australian Provisional Licence or a valid overseas licence.  All licences must be written in English.  The licence must be current and valid for the entire rental period.  Read more about driving in Queensland.
• Vehicle must not be operated by a driver who is unfit to drive or under the influence of alcohol or any substance which would impair their ability.
• Drivers must comply with all current road and traffic rules in the state of Queensland.

7.1. Australian Provisional Drivers (P-Plate)

The following additional restrictions and conditions apply to drivers holding an Australian Provisional Licence.

• Must have held licence for at least 12 months.
• Must purchase one of the damage waiver options.
• Must display the P-Plate on the vehicle at all times and comply with any and all other rules, regulations and restrictions imposed in Queensland and on their provisional licence.

8. Restricted and Prohibited Areas

Refer to the current Hire Terms and Conditions for details on restricted and prohibited areas.

9. Fines and Charges

At the end of your rental period you will be required to pay any amounts in relation to the following -

• Parking fines, infringements and penalties including court fees.  Fines received after your rental has been finalized will be transferred to the name of the primary renter and they will be responsible for payment to the relevant authority. A transfer fee of $33 will apply.
• Any work required to return the vehicle to the condition it was at the start of your rental, excluding reasonable wear and tear.  This may include, but is not limited to, cleaning fees.  
• Any damage incurred to the vehicle, up to the excess shown on your rental agreement.
• Damage or replacement of accessories hired with your vehicle.
• Refuelling charges.  All vehicles must be returned with a full tank of fuel.  A refuelling service fee will be charged otherwise.

All charges will occur an additional administration fee of $33 (including GST)

10. Subject to Availability

• All bookings, including confirmed bookings, are subject to availability.
• If a vehicle becomes unavailable for the start of your rental period, we will endeavour to organise a replacement.